Frequently Asked Questions
The Visit Salt Lake Connect Pass opens the door to some of Salt Lake's most fun and fascinating attractions, and it saves you a pretty penny, too. Here are the answers to some of the most frequently asked questions about the Connect Pass, including where to buy a pass, how to activate it, and more.
PLEASE BE ADVISED: Due to COVID-19, some Connect Pass attractions are closed. Please see our Venue Status & Safety Restrictions page. If you are a current passholder your pass activation deadline will be extended by 90 days and all activated 365 Day passes expiration will also be extended by an additional 90 days. If would like to inquire about any other issues or request a refund, please contact email@example.com
Connect Pass FAQs
Where do I get the Connect Pass?
You can purchase Connect Passes right here. Your passes will be emailed to you immediately after purchase. Open the email on your mobile phone, tap the prompt that appears when you log in to view your pass, and an icon will be saved to your homescreen. Any time you want to access your pass, simply tap the Connect Pass icon. Don't have a smartphone? You can also print vouchers from your desktop computer.
How do I redeem my Groupon?
Groupon discounts can be redeemed in our online shopping cart. Add the passes you purchased from Groupon to your cart. At checkout enter the code from your Groupon voucher in the promo code box and the passes will be discounted 100%.
Are group discounts available?
Group rates are available for groups of 20 or more. Please allow 3 business days to process group orders. For group rate information or to order, please contact our Ticket Systems Manager, Mary Grimes (firstname.lastname@example.org; 801-534-4952).
Is the Connect Pass a good value?
Absolutely! Regular admission to all of the participating attractions adds up to over $234. Depending which pass you buy, you'll save between 50% and 80% on the total cost of admissions. In other words, one Connect Pass goes a long way. View details on the regular admission pricing for each attraction and what you can save with the Connect Pass.
Do I need to get a Connect Pass for my toddler?
Nope. Children under 3 get free admission to all Connect Pass attractions.
How many times can I visit each attraction?
Each Connect Pass is good for 1 admission at each attraction within the time frame purchased.
How long can I use my Connect Pass?
The Connect Pass is sold as a 1-day, 2-day, 3-day, or 365-day pass. It's activated the first time you use it and remains active for the number of consecutive days purchased. Once activated, the 365-day pass remains active for an entire year. You must activate your pass within 90 days of purchase. To activate your pass, just take it to the ticket window of any of the participating attractions.
How many attractions can I visit with the Connect Pass?
There are 13 participating venues offering admission to 17 attractions (two of the venues, Clark Planetarium and Thanksgiving Point, offer two attractions). You can visit all 16 attractions with your Connect Pass, but you are limited to one (1) visitation at each attraction while your pass is active.
If I'm traveling with a friend or family, can we use the same pass?
No. Each person must have their own Connect Pass in order to visit participating attractions.
What should I do if I don't receive my pass, can't access it, or my pass disappears?
Contact Mary Grimes (email@example.com; 801-534-4952) or firstname.lastname@example.org. Due to staffing restrictions because of COVID-19 there may be a delay in responding to your requests.
Can I receive a refund on my Connect Pass if I decide not to use it?
No. The Visit Salt Lake Connect Pass is non-refundable and all sales are final.