Event Technology Services Guide
At the Salt Palace Convention Center, we understand the crucial role that technology and engineering services play in the success of an event. With over 30 years of experience, we have been providing these essential services for meetings and conventions here in Salt Lake City. Our proven solutions ensure your event runs smoothly, whether you're hosting a large conference, a trade show, or a small meeting. Our state-of-the-art infrastructure delivers the speed, reliability, and support you need to make your event a success.
TECHNOLOGY HIGHLIGHTS
- COMPLETE COVERAGE - Facility-wide access for both wired and wireless internet services to ensure that your staff, exhibitors and guests can always be connected. We have over 800 wireless access points throughout the facility, strategically placed approximately every 30' to provide continuous wireless access for everyone with a flexible configuration, from a single-room meeting, to a convention with over 30,000 guests.
- COMPLIMENTARY WI-FI - Free Wi-Fi is available in the lobby areas and all of our meeting rooms.
- FLEXIBLE OPTIONS - A versatile system that can be tailored to meet the individual needs of events, including custom networks, Wi-Fi buyouts, branded splash pages, very high-density coverage and more!
- REDUNDANT 10 GIG INTERNET CONNECTIONS - High capacity and redundant infrastructure with multiple internet service providers to ensure reliability and sustained access during events.
- ONSITE TECHNOLOGY EXPERTS - A dedicated, in-house staff to assist you with all your technology services.
ADDITIONAL SERVICES
- VOICE SERVICES - Analog and digital lines for voice and data service featuring Cisco VoIP technology. We offer multi-line digital handsets and conference phones.
- ENGINEERING SERVICES - Compressed air, Natural gas connections and water services are available in our exhibit halls.
- MOBILITY RENTALS - The Salt Palace Convention Center maintains a small fleet of electric scooters and manual wheelchairs. Our equipment is located on-site, with daily rental rates.
Wired Internet
SHARED INTERNET SERVICES:
Shared internet services are pre-deployed throughout the convention center. User will be on the same VLAN using the same IP pool.
- Internet Basic: A single internet drop with connection speeds up to 3 Mbps, DHCP. Recommended for standard web-browsing, email access, social media, etc.
- Internet Business: a single internet drop with connection speeds up to 20 Mbps, DHCP. Recommended for web demonstrations, online store sales, registration, etc.
- Additional Devices: Internet Basic and Business provides access for your first device. You can purchase access for additional devices. This service includes a switch, patch cable to each device and in-booth/room networking labor.
- Priority Internet Package: A multiple location internet package that includes Internet Business lines in up to five locations. Additional locations can be added to this package at a discounted rate.
DEDICATED INTERNET SERVICES:
Dedicated internet services are built on request. They include a set amount of bandwidth over a private VLAN. We offer connections with bandwidth of 10 Mbps and up. Recommended for live streaming, video conferencing, and large file transfers and updates.
Custom Services:
We can supply connectivity via point-to-point connections or VLAN’s for private local area networks, speaker-ready rooms, video transfer, and more. Our facility is built to be flexible, and we can accommodate almost any custom event requirements. Call us to discuss your custom event needs.
WI-FI BUYOUT:
Provide your attendees with access to your mobile app. Request audience responses online. Have guest post to social
media in real time and more! The Salt Palace Convention Center’s wireless network is built to provide everyone in the
facility with fast and reliable internet connectivity.
A Wi-Fi buyout is designed according to your event requirements:
- a custom network name and password (password must be at least 8 characters long).
- select locations (like offices or lounges) or all your contracted space (every exhibit hall*, meeting room and lobby).
- speeds for a Wi-Fi buyout are not throttled, so no bottlenecks here. We usually see an average speed of 20 Mbps per user.
- Optional: Redirect your users to a Sponsor/Splash page. This is a great way to brand your event or promote an event sponsor!
- a flat rate based on your estimated attendance.
- a discounted rate for additional SSID’s that can be used for staff, presenters, and sales. These networks can be on separate VLANs for additional security.
*Broadcast in 5 GHz only in the exhibit halls.
WI-FI LIMITED BUYOUT:
Sometimes you need Wi-Fi everywhere during your event, but not for everyone in attendance. Wi-Fi Limited Buyout is similar to a buyout because you can still select the network name and password, the broadcast locations, and the speeds are not throttled, but the rate is calculated per user, starting with a minimum of 100 users.
Wireless Internet
Provide Wi-Fi for your attendees, staff, exhibitors, guests, and more with custom wireless Internet services designed to fit your event needs.
FREE WI-FI:
Free and easy to use, the Salt Palace Free Wi-Fi network is available in all meeting rooms and lobby areas throughout the facility. Provides speeds of up to 3 Mbps per user, in 3-hour sessions. Recommended for light web browsing, email, social media, etc.
A daily option is also available on the Salt Palace Free network. Designed for guests that want Wi-Fi access continuously throughout the day, or for multiple days. Cost is $15 per device, per day. A credit card is required to complete the purchase.
PREMIUM WI-FI:
Salt Palace Premium is a business-class Wi-Fi network that provides speeds up to 20 Mbps per user and is available throughout the facility. Recommended for web demos, on-line sales, registration, etc. You can order accounts in advance or purchase with a credit card on the splash page.
Broadcast 5 GHz only. Network will not populate for older devices using 2.4 GHz only.
SMART WI-FI:
“Smart” Wi-Fi is designed for devices that cannot use a web browser to access the internet. Example: Smart TVs, streaming sticks, credit card terminals, smart-home products and more. Smart Wi-Fi is a custom network designed to meet the needs of all your smart devices.
WI-FI HOTSPOT:
Hotspots are great for Wi-Fi needs in individual locations like an office, media room or registration area. Available in 20, 30 or 50 Mbps. You choose the network name (SSID) and password. Service is available at 20, 30 or 50 Mbps. We recommend planning for 2 Mb per user. For example, 10 users for a 20 Mb hotspot. (Broadcast 5 GHz only. Network will not populate for older devices using 2.4 GHz only).
HOTSPOT/CONNECTSPOT:
A single location Wi-Fi location, usually an exhibit booth, meeting room or lounge area. Recommended when only localized coverage is required. Great for multiple users, like staff, contractors, and guests.
SMART Wi-Fi:
Many wireless devices today do not use web browsers. Items like streaming sticks, credit card terminals, and smart TV’s. These items require a dedicated network setup tailored to their location and capabilities. Smart Wi-Fi service is designed to service these unique device needs.
Wi-Fi BUYOUT:
Provide Wi-Fi for all your event attendees, staff, contractors, and exhibitors. Coverage for all your contracted event space. Customize this service further with a branded splash page to feature your event or an event sponsor.
DEDICATED Wi-Fi:
Critical event applications often require a dedicated Wi-Fi network with an access point and radio channel designated exclusively to their use. Recommended for web-based demonstrations, point-of-sale systems, and high-capacity registration services for dedicated coverage in high-traffic or high-capacity locations.
Telephone
ANALOG LINE: Our analog line provides basic dial-up access for credit card terminals, fax machines, media productions, etc.
DIGITAL LINE: The digital line is an office-style telephone with calling features such as hold and forward. A Cisco brand handset or conference set is included. A voicemail box can be added on request.
*all telephone lines require you to dial a “9” before the ten-digit phone number.
Engineering & Electrical
Engineering: The Salt Palace Convention Center is the exclusive provider of all temporary engineering services, including compressed air, natural gas, water connections, and water fill/drain services.
Electrical: All temporary electrical services are provided by one of our seven preferred contractors. For a list of current contractors, please give us a call at 385-468-2229.
WATER FILL / EMPTY:
Water for a container such as a spa, pool, barrel, circulating fountain, etc. An engineer will fill the container during move-in and empty the container during move-out.
If additional water is needed during the event, a top-off service can be ordered.
COLD WATER CONNECTION:
Water for a consumable products such as a soda fountain, coffee maker or for watering plants. Also, for sinks and similiar continuous water requirements. Can be paired with a drain line to drain the water used into a floor box.
CONNECTION DETAILS:
- Cold Water Connection: 3/4" garden hose fitting with a shut-off valve.
- Drain Line: Semi-rigid PVC in 1, 1.5 and 2". Slip-fit with hose clamp connection. Gravity flow to a floor box.
- Compressed Air: 100 PSI, 3/8" quick universal disconnect and c/o valve.
- Natural Gas: 1/2" quick disconnect. 2 lb. regulator included. Equipment must have a 1/2" NPT male fitting on an adapter to fit.
MOBILITY SCOOTERS & WHEELCHAIR RENTALS
The Salt Palace Convention Center maintains a small fleet of electric scooters and manual wheelchairs. Our equipment is located on-site, with daily rental rates. Limited to stock on hand.
Standard Wheelchair: for up to 250 lbs. 20" wide seat.
Deluxe Wheelchair: for up to 400 lbs. 22" wide seat.
Standard Scooter: for up to 250 lbs.
Deluxe Scooter: for up to 400 lbs.
Scooter and Wheelchair inventory is limited. We recommend making reservations as early as possible. Some events will sell out. We will recommend a local rental partner when our equipment is sold out.
FREQUENTLY ASKED QUESTIONS
Q: Is there someone who can assist with placing my internet order?
A: Contact the Event Technology Department at 385-468-2229 or email itsupport@saltpalace.com
Q: How do I get assistance with my internet during the event?
A: Contact the Event Technology Department at SPCC: 385-468-2229 or email itsupport@saltpalace.com
This line is always monitored during events, and we can quickly dispatch a technician to your location.
Q: I need a hardline, should I choose Shared or Dedicated Internet?
A: Choose Shared Internet for:
- normal internet browsing, checking email, web demonstrations and online sales.
- Internet Basic: 5 Mbps is recommended for 1-2 devices, Internet Business, 20 Mbps is recommended for 3-10 devices.
A: Choose Dedicated Internet for:
- live streaming, large uploads/downloads, PCI compliance/security requirements, or high-bandwidth applications.
Q: Can I bring a router?
A: Yes, we allow the use of routers on any of our hardlines. However, we do not rent routers. We can rent switches as part of our “Additional Devices” service.
Q: What is the upload and download speed?
A: All wired and wireless services are symmetrical. Upload and download speeds are the same. Example: A 20 Mbps service is 20 Mbps up and down.
Q: How many people am I sharing the Shared Internet service with?
A: Shared Internet services operate on the same VLAN across the facility and are shared amongst all customers who utilize the service. The number of additional users will vary by event.
Q: I have several devices that will be connected via hardline. What should I order?
A: You will need to order the “Additional Devices” service. For example, if you have three devices, you will need to order two additional devices. The Additional Devices service includes a switch, patch cables and floor networking labor.
Q: I have cabling that needs to be run under my flooring. How do I order that?
A: If you order “Additional Devices” (see above) we will lay the cabling in your booth. We must have a detailed drawing with measurements, showing where the lines are to be placed.
Q: I need public IPs, what do I order?
A: If you need a public IP, you will need to choose a Dedicated Internet service. Dedicated Internet gives you the option to utilize DHCP/private IP or a public IP address.
Q: How many devices can I connect to a Wi-Fi Hotspot?
A: Wi-Fi Hotspots are available in 20, 30 and 50 Mb increments. We recommend 2 Mbps per user. For example, a 20 Mb Wi-Fi Hotspot would typically support up to 10 users.
Q: What happens if I exceed the number of recommended users on the hotspot?
A: Your Wi-Fi users are all working off a set amount of ordered bandwidth. You can add more users to your network, but that will yield slower speeds and low performance.
Q: Can I stream on WiFi?
A: Yes, you can stream on Wi-Fi, but we do not recommend it. Wireless internet is inherently vulnerable to interference, noise and subject to the activity of others on the same network. A wired connection is always preferred if the streaming is critical to the success of your event.
Q: Can I connect my printers to the Wi-Fi?
A: Yes, you can connect printers to our Wi-Fi Hotspots and Buyout services. Please let us know if you need to use wireless printing so we can allow this service on your network.
Q: I have a Smart TV. Can I connect it to the Salt Palace Premium Wi-Fi?
A: No, a Smart TV does not utilize a web browser which is required, as our Premium Wi-Fi services use a splash page for access. We recommend our Smart Wi-Fi, Hotspot or buyout Wi-Fi services for smart TVs, credit card terminals, streaming/casting devices and any other IoT devices that need Internet access.
Q: Are there any additional labor costs?
A: No, standard labor is included in the pricing of all services. Labor will only be charged if services outside of the standard scope of installation is required.
Q: Help, my internet doesn’t work!
A: Check to make sure all cables are properly plugged in to the device and switch (if applicable). If you are using Wi-Fi, make sure your device is connected to the right network. If you are still experiencing issues, please call 385-468-2229, and we can dispatch a technician to assist.
Q: What is the difference between an analog and digital telephone line?
A: Analog lines are recommended for credit card terminals, fax machines and other services that do not require a handset. Digital lines are recommended for office-style settings. These lines come with a handset that can handle 1 or 2 lines and offers standard features like call waiting, call rollover and voicemail.
Q: What type of water service should I order?
A: If you need a continuous source of water, order a Cold Water Connection. You can pair this with a drain line if needed. If you only need a container to be filled, order the Water Fill & Empty service.
Q: What type of connectors are provided air, water and gas services?
- Cold Water Connection: 3/4" garden hose fitting with a shut-off valve.
- Drain Line: Semi-rigid PVC in 1, 1.5 and 2". Slip-fit with hose clamp connection. Gravity flow to a floor box.
- Compressed Air: 100 PSI, 3/8" quick universal disconnect and c/o valve.
- Natural Gas: 1/2" quick disconnect. 2 lb. regulator included. Equipment must have a 1/2" NPT male fitting on an adapter to fit.
Q: Can I have my water tank refilled during the event?
A: Yes, we can supply a “top-off” service at $95/hour (1 hour minimum)
Q: What is the cancellation policy?
A: Services can be cancelled anytime before move-in begins. Once event move-in has started we can make changes and alterations to services, but we do not allow cancellations.
EXHIBITOR INFORMATION
Exhibitor ordering is easy with our online order forms.
https://www.visitsaltlake.com/salt-palace-convention-center/exhibit/order-services/
EXHIBITOR SERVICES QUESTIONS:
Morrighan Berry, Event Technology Coordinator
385-468-2218, office
801-879-3740, cell
morrighan.b@saltpalace.com
GENERAL QUESTIONS AND ONSITE ASSISTANCE:
Event Technology Services Department
385-468-2229, office
itsupport@saltpalace.com
Placing Your Order
These tips will help contribute to a successful event and can save you money!
- Order early. This allows you to take advantage of advanced discount rates.
- Let the Event Technology Services department help you plan your Internet order. Submit your requirements in writing as early as possible. This will allow for time for us to discuss the different services available and decide which would fit the best with your event needs and budget. Orders can be submitted to your SPCC event manager or directly to the Director of Event Technology at itsupport@saltpalace.com. A quote will be drawn up for your approval and signature once the order has been finalized.
- Provide floor plans that show your service locations for all orders. This will help us get your services installed earlier and accurately.
- Debating Wired or Wireless? Wired Internet is more reliable as it provides a physical connection directly to your device. But wireless will allow you the freedom to be mobile and move around the facility. Also, there are many devices in use now that can only use wireless. Choosing between the two will depend on the devices you have, and the nature of the connectivity required to run your program or service.
- Notification of cancellation of any service ordered must be received in writing a minimum of ten days prior to event move-in. A 20% cancellation fee will be assessed on any service canceled fewer than 10 days prior to move-in. Services cannot be canceled once the event move-in has started.
- A statement of charges will be submitted to the SPCC accounting department to be included with any other department service charges on your settlement invoice. If advance payment is required, that will reflect as a credit on your settlement. If you prefer to pay for all services in advance, contact Event Technology Services to make arrangements.