Salt Lake Welcomes
The Customer Advisory Board

March 26-28, 2020
Kimpton Hotel Monaco Salt Lake City

Welcome to the home page for Visit Salt Lake's Customer Advisory Board meetings.


VIDEO Customer Advisory Board Update MARCH 2020

VIDEO Customer Advisory Board Update OCTOBER 2019


2019 Board Rosters:
Full Membership Roster   

2019 Additional Materials:
Hotel General Manager Info

2019 Minutes:
March 2019 CAB Meeting Minutes



Post Convention Reports:
Article: Utah’s Silicon Slopes 
David Grindle USITT Review (video link)
Delta Powerpoint 2015 (PDF)
Delta Meeting Network Sales
Skyteam Global Meetings Brochure
MIT Targets List (excel spreadsheet)
Recommendations and Action Items 2016
Recommendations and Action Items 2015
2013 Action Item Report for 2014 (word document)
Action Items - Services (word document)
Culinary Crafts Chef's Dinner (video link)

Customer Post Meeting Reports:
CAMEX 2012

Archive of Minutes (PDF links):
March 2018
April 2017
May 2016
May 2015
April 2014
April 2013
April 2012
September 2011 
November 2010
May 2009 
November 2008 
March 2008 
October 2007

Graphic Recordings by Sophia Liang (PDF links):

March 2019
Welcome, Introductions, Updates
Industry Trends
Blueprint Salt Lake
My Journey to Salt Lake with Laura Butler
Post Event Data Collection & Use
Salt Palace Sustainability Initiatives

Complete Graphic Recording PDF March 2019

March 2018
Action Items & Updates
Blueprint Salt Lake
Destination Site Selection Tools
Impact on the Mainstream Events Industry
Next Generation Digital Tools

Complete Graphic Recording PDF March 2018

April 2017
Visit Salt Lake: Our Purpose
Meeting Industry Trends, Key Issues & Problem Solving
Ultimate Guide to Event Internet Success
Visit Salt Lake 2020: Destination Next
Travel Bans, Political Realities & Boycotts
Risk Management & Delta Air Lines

Complete Graphic Recording PDF April 2017 

May 2016
Updates & Industry Trends
Open Space
ASAE 2016 & Ideal Convention Center Hotel
Destination Report & Social Media
Curating Local Connections & Delta Air Lines 

May 2015
Updates & Salt Lake's Personality
Winning the Board & Mobile Technology
Meeting Industry Trends, Key Issues & Problem Solving

April 2014 
Convention Center Hotel Updates
SLC Image & Perceptions
Meeting Industry Trends
Future of Meetings

April 2013
Economic Realities
Industry Updates
New Developments
Customer Report Cards
Delta Airlines
Misc. Topics

April 2012
Welcome, Introductions and Updates 
Economic Realities and Meeting Trends 
Convention Evaluation Process 
Ideal Tourism Organization 
Delta Fare Strategies 
Technology with Midori Connolly

Sept 2011
Opening Discussion 
Economic & Meeting Industry Trends 
Customer Report Card 
Social Media & Mobile Tools 
Closing Discussion


Things to Do

One thing you'll never do in Salt Lake is run out of things to do. Take some time to see the sights in and around our beautiful city and state. From mountain recreation to art museums to historic shopping villages, Salt Lake offers something to do for everyone. more information


Check out the performances, festivals, games, or other events happening in Salt Lake.

Eat & Drink

Restaurants, brewpubs, bars, nightlife and liquor law information.

About Salt Lake

Quick facts, weather, FAQ. Find it all here.

Planning Tools

Airport Information, Car Rentals, Maps and more.


Salt Lake is a ski mecca. Get the info you need to ski here.