Customer Service Committee

We provide outstanding customer service to clients, attendees, and fellow team members by performing with the highest level of quality.


Internal Culture: 

We meet monthly to discuss innovative methods to great customer service. We also examine any service challenges the facility may face at any given time.

All staff are trained on our Brilliant at the Basics upon hire, and consistently through employment, to ensure our pledges and core values are practiced every day. Training is often done through team building and interactivity.

Though it may seem obvious, it must be said: We believe that a smile, greeting, and helping hand fosters positive experiences throughout our building. We practice it internally, each day, so it’s carried out to our stakeholders, each day.

External Partnerships:


Each event client receives an Event Profile Survey that asks questions about culture, accessibility, and languages spoken by attendees to help us welcome you at our best.

We are active participants on the Visit Salt Lake Customer Advisory Board so that we may gather feedback from valued clients and partners. The goal being to continue the enhancement of the Salt Lake convention experience.

New Targets: 

We are currently working on expansion of the committee to include other local hospitality partners. This includes local hotels, decorators, and community organizations (nonprofits).

Related Pledges


Create an atmosphere to promote curiosity, education, and training.

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Educate and work to eliminate inequalities, including gender identity, sexual orientation, race, beliefs, and other lifestyles.  

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  Celebrate the diversity and inclusion of all persons with respect, kindness, and hospitality.

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  Embrace community in and out of the workplace, building the best environment possible for our employees, partners, clients, and community partners.

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  Seek opportunities to grow our industry, provide positive economic impact to our community, and provide career opportunities for our staff.

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Innovation & Technology

  Successfully participate in our industry by providing innovative services, infrastructure, and technology.

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Peace & Justice

Promote kindness, justice, and equity in our places of work.

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  Foster community partnerships to accomplish and celebrate the sustainable hospitality pledges.

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Our‌ ‌You‌ ‌Are‌ ‌Here‌ ‌committees‌: Safety & Security, Diversity & Community Wellbeing, Customer Service, and the Green Team ‌share‌ ‌responsibility‌ ‌to‌ ‌achieve‌ ‌our‌ ‌17‌ ‌sustainable‌ ‌hospitality‌ ‌pledges.‌ ‌ ‌Any‌ ‌questions‌ ‌about‌ ‌the‌ ‌experience‌ ‌can‌ ‌be‌ ‌sent‌ ‌to‌ ‌McKell Nelson, Sustainable Events Coordinator,