Guest Services & EMT Service

Safety and security of our guests is our number one priority, so our Guest Services Department is staffed 24/7. Mountain America Expo Center personnel, such as door attendants, badge checkers, etc., can be scheduled through the Guest Services Department. Contact your Event Manager for details. If your event has over 1,000 attendees, a police officer is required (see below EMT, Police & Fire Department Services). Please contact your Event Manager to discuss your coverage options and pricing. When deciding upon coverage, please consider the following:

  • Guest Services attendants are charged at a minimum of four hours per shift.
  • For every four attendants working the same shift, an additional person must be hired to provide breaks.
  • To avoid additional costs, please provide a final list of your staffing needs to your Event Manager at least 30 days before the first contracted day of the event.
  • Selecting coverage through the Mountain America Expo Center allows billing to be added to your final settlement invoice. 

Individual vendors and exhibitors may independently schedule their own security coverage to protect their property during non-event hours. Schedule vendor or exhibitor coverage at least 30 days in advance, online at: https://ww04.elbowspace.com/secure/20151009110604982377 

The following chart lists the recommended coverage for loading docks, exhibit halls and meeting rooms for all events. Please note that meeting rooms can be re-keyed (Licensee access only) to avoid room staffing charges (re-key fee applies).  

Location

Staffing Recommendation

Time Frame

Facility Entrances

2 attendants per pedestrian entrance

During show hours (when lobby areas are utilized by exhibits)

Facility Entrances & Exits

1 attendant per pedestrian entrance/exit

During exhibitor move-in & move-out (when lobby areas are utilized by exhibits)

Loading Docks/Plazas/Front Doors  

1 attendant per point of entry

From move-in through move-out

Exhibit Halls

1 attendant per dock door

During exhibitor move-in/move-out

Exhibit Halls

1 attendant per pedestrian entrance

During exhibitor move-in/move-out

Exhibit Halls

2 attendants per pedestrian entrance

During show hours

Exhibit Halls

1 attendant per 48,600 square feet

From close of show to opening of show (overnight)

Meeting Rooms/Lobbies or Related Space

1 attendant per room

When articles of value are present

Lobbies

1 attendant per location

From move-in through move-out

All Exhibit Halls

South Gate/Dock lot attendant; 1 attendant per location

From move-in through move-out

NOTE:  One attendant is required at dances of 200 people or more (Sandy City ordinance).

EMT, Police & Fire Department Services

Many events, based on the number of attendees, will require additional security and/or medical staffing such as Police Officers, EMTs or Fire Department Paramedics.

When deciding upon your coverage, please consider the following:

  • The Mountain America Expo Center has one First Aid Station that can be used during an event.
  • If your event has more than 1,000 attendees or there is a food function with more than 500 attendees, EMT or Paramedic coverage is required during the event.
  • Please note that Paramedics are required to work in pairs.
  • A Police Officer is required for any event day that has a minimum of 1,000 attendees.
  • Licensee has the option to add additional police coverage. Please consult with your Event Manager.
  • In most instances, police coverage will be during show hours. However, requirements may vary; please discuss with your Event Manager.
  • In addition to the required police presence, arrangements can be made to secure uniformed or plain clothes officers to enhance your event's security.
  • EMT, Police, Fire and Mountain America Expo Center attenant orders are charged at a minimum of four hours per shift.
  • Orders for any of these services that are within two weeks of the first contracted day of the event will be subject to a premium hourly rate.
  • Selecting Mountain America Expo Center attendants, EMT, Police or Fire coverage through the facility allows billing to be added directly to your final settlement invoice.

Please contact your Event Manager to discuss your coverage options.

 

FOOD FUNCTION   

500+

1,000+

Required

1 EMT 

 

EVENT

   

 Required      

 

 1 Police Officer & 1 EMT

 

partners