Our staff are the key to reactivating a successful business and event facilities during the COVID-19 pandemic. Safety for clients begins with the safety of our employees. ASM Global has provided us with cutting edge cleaning and pandemic response protocols to ensure a healthy work environment. This is the beginning to the Customer Journey being successful. We all share the same goal: successful event reactivation in a safe environment.
Personal Protective Equipment (PPE)
ASM Global must select appropriate PPE and provide it to workers in accordance with OSHA’s PPE standards (29 CFR Part 1910, Subpart I) and VenueShield SOP 05.00.06.06 Personal Protective Equipment. All staff and workers must receive training on and demonstrate an understanding of when to use PPE; what PPE is necessary; how to properly put on, use, and take off PPE in a manner to prevent self-contamination; how to properly dispose of or disinfect and maintain PPE; and the limitations of PPE.
Gloves & Other Forms of PPE
Unlike face masks, the use of gloves and other forms of PPE are to only be utilized if there is a direct need. This may include the use of gloves for activities that involve; cleaning, cash handling, ticket sales, and other activities that may bring a person's hands in contact with another human or material prone to retaining the COVID-19 virus. We also strongly encourage events to utilize these guidelines, especially events handling cash sales and ticketing. If an event feels the need to utilize additional PPE while in the facility they are more than welcome. Please note that no PPE will be provided to an event by the facility.
Health Questionnaire & Symptom Management
For staff working inside the venues, they are required to complete a health questionnaire upon arrival at work. This questionnaire includes a checklist of any known COVID-19 symptoms at the time of completion. The checklists are treated as confidential and submitted to Human Resources. Any team member not feeling well will be asked to go home immediately and follow the current self-quarantine CDC guidelines.
Exposure Policy & Process
- Team member with direct exposure to confirmed COVID-19 case.
- Team member should be advised that they should stay home and self-quarantine for a minimum of 14 days.
- The local HR Business Partner(HRBP) and General Manager should be notified. HRBP should immediately notify ASM Global’s Corporate Human Resources Department.
- Team members should be advised that they need to notify the HRBP if they become symptomatic and should seek immediate medical treatment.
- If the team member becomes symptomatic but DOES NOT get tested or they DO get tested and the results are negative, they need to immediately notify the HRBP and the employee cannot return to work until the 14-day quarantine period has exhausted.
- They have had no fever for at least 72 hours (that is three full days of no fever) without the use of medicine that reduces fevers.
- Other symptoms have improved (for example, when their cough or shortness of breath have improved).
- At least 7 days have passed since their symptoms first appeared. If the team member becomes symptomatic and they DO get tested and the results are positive they need to immediately notify the local HRBP and the employee cannot return to work until the 14-day quarantine period has exhausted.
- They follow the detailed CDC Guidelines outlined above based upon their specific circumstances.
- Team member with potential exposure to a COVID-19 case.
- Team member should be advised that they should stay home.
- The local HRBP and General Manager should be notified. HRBP should immediately.
- Notify ASM Global’s Corporate Human Resources Department.
- Ask team member to self-quarantine until test results are received on the un-confirmed case.
- If the unconfirmed case tests positive, follow SCENARIO A guidelines.
- If the unconfirmed case tests negative, team member may be placed back on the work schedule.
- Team member with a confirmed COVID-19 case.
- Team member should be advised that they should stay home and seek medical treatment.
- The local HR Business Partner (HRBP) and General Manager should be notified. HRBP should immediately notify ASM Global’s Corporate Human Resources Department.
- Team member must immediately notify local Human Resources and the employee cannot return to work until the 14-day quarantine period has exhausted and they follow the detailed CDC guidelines outlined above based upon their specific circumstances.
Work From Home & Return to Venue Programing
Once again, the safety of our employees is of utmost importance. To create a safe environment we are using a mixed approach of Work from Home and Work from Venue programming during this time of pandemic. This ensures that building operations continue and everyone’s role is successful.
Work From Home:
- Staff who are able to perform their job functions at home do have the option to work from home so long as their supervisor approves it. Particularly for those with at-risk medical conditions to COVID-19.
- Those working from home are encouraged to come to the venue as needed to complete onsite duties.
- As we did in March, 2020, should County, State, or Federal Officials implement stay at home orders, we will follow their recommendations and create an environment for staff to be safe and successful in their working roles.
Work From Venue:
- For those working in the building, safety is our number one priority. This VenueShield program ensures we reduce and eliminate risk to our staff in every area possible.
- Physical Areas:
- Public safety codes, building codes, applicable laws and security requirements must not be compromised to reduce the potential for physical contact with items in the workplace.
- Reception & Common Areas:
- Control building ingress and egress to promote ongoing safety and precautionary measures at those points.
- Training reception personnel on safe interactions with guests.
- Re-arrange furniture to promote social distancing.
- Hand sanitizer in stairs, elevator lobbies and all other building common and high traffic areas.
- Install signage at multiple, relevant locations in the entry sequence.
- Explain building access rules and other protocols that impact how occupants use and move throughout the building.
- Way-finding signage or floor markings to direct foot traffic and ensure safe social distancing.