Sometimes you need an answer right away. While we love to hear from you, and are happy to answer any question you might have, we've compiled this list of our most frequently asked questions so you can get your answer sooner than later.
The FAQ is organized into questions for Visitors, for Individuals, and for Businesses. If you don't find an answer to your question, feel free to contact us.
Our most asked questions or requests from people planning a visit to Salt Lake.
Please send me information, guides, or maps about Salt Lake for our Vacation.
For the fastest service in receiving the Salt Lake Visitors Guide, please request it through our online form. If there are other guides or brochures you would like to receive, you can request them through our regular contact form. Please be specific in your interests so our specialists can compile them from the many brochures available at our visitors center.
Where can I find more information about visiting the National Parks in Utah?
Utah is a great place to visit the great outdoors, whether in National Parks, Recreation Areas, State Parks, or wilderness areas. You can find more information about State and National parks on our site, on the US Park Service site, or on the Utah State Parks site.
I have questions about or am having problems with my Connect Pass or Super Pass. Can you help me?
We have FAQs specific to the Visit Salt Lake Connect Pass and Ski Salt Lake Super Pass. If you need immediate assistance, please call our Visitor Information Specialists or contact us online.
Can you provide me with a list of hotels with smoking rooms in Salt Lake?
Yes! You can check out this list of hotels who have indicated they have smoking rooms. Please verify availability of smoking rooms with the hotel.
What events will be happening when I am in town?
Visit Salt Lake is partners with NowPlayingUtah.com, a comprehensive calendar of events for things that are happening in Salt Lake and across Utah. You can do a simple search for Salt Lake events here or visit NowPlayingUtah.com to browse what's going on.
I would like to go on a guided tour of Salt Lake. Do you have any recommendations?
Yes! You can find the members of Visit Salt Lake that provide guided tours here.
Can I float in the Great Salt Lake? Where?
Antelope Island State Park is a short drive to the North on I-15. There you will find improved beaches and showers at Bridger Bay. The lake is so salty that you will float like a cork!
Can you provide me with a list of hotels/dining/activities in Salt Lake?
Our website has a very useful array of search tools to help you plan your Salt Lake vacation. You'll find search tools for hotels, RV parks, dining, attractions, arts, shopping, recreation, and national parks at these links. You can also use our interactive Trip Planner to create a custom Salt Lake vacation. If you need further assistance, just let us know.
What will the weather be like when I am in Salt Lake?
Salt Lake has four distinct seasons, with weather that varies widely across those seasons. Check out this overview of the weather in Salt Lake for more details.
When does the ski season start/end?
The ski season typically starts in November, with the Ski Salt Lake resorts usually open for Thanksgiving weekend. Conditions normally permit skiing into mid-April, with unusually snowy years providing opportunities for skiing into July. Check out the snow report for opening/closing dates and snow conditions at the resorts.
I would like to see a Mormon Tabernacle Choir performance. When can I do that? Do I need tickets?
There are generally two opportunities per week to see and hear the choir. Thursday evenings and Sunday mornings. Please visit the choir website for locations, times, and special performances.
What is your public transportation system like? Can I get to and from where I need to go using only public transportation?
Salt Lake's public transportation system is run by the Utah Transit Authority. They provide Ski Bus service (typically begins in mid-December and ends early April), Trax light-rail, Front runner commuter rail, and regular bus service along the Wasatch Front (Salt Lake and the areas to the north and south). For bus routes and specific transportation questions, visit www.rideuta.com
Questions about convention contact information, bulk requests,and getting your events or business listed with us.
How do I get a link to my site or information about my business/hotel/venue on VisitSaltLake.com?
Visit Salt Lake features links to member organizations and other locations based on our mission statement. If you are interested in membership, you can find out more and join online or contact our membership department.
How can I get my event listed on your site?
All of our events are handled through NowPlayingUtah.com. If you would like to submit your event to NowPlayingUtah.com, follow these directions.
How do I update or change my businesses information on your site?
Visit Salt Lake has a convenient online extranet to let you check leads and make changes to your member profile. To make changes to your information, login to the member's extranet. If you do not have your login information, you can contact the membership department.
Can you please provide a list of the upcoming conventions with contact information?
Our Convention Calendar is one of the benefits of membership. If you would like access to this resource, please contact our membership department regarding becoming a member. If you are a current member, you can access the confidential convention calendar through the member's only section of this site. If you do not have your login information, please contact the membership department.
We also have a limited information convention calendar available to the public.
Questions about employment, group planning, school projects, etc.
I am considering relocating to the Salt Lake area. Can you send me some relocation information?
We do not provide printed relocation information or packets, but some of our members do. If you would like to request a Visitors Guide, please fill out this form. For more information on relocating to Salt Lake, please visit the Salt Lake Chamber of Commerce.
Can you please send me information on my genealogy?
Unfortunately, we are not a genealogy research service and cannot provide you with specific research on your ancestors. You can find more details about the genealogy services available in Salt Lake on our site or from the Family History Library.
I am doing a report on Salt Lake, Utah, or The West. Can you send me free postcards, maps, etc?
If you are looking for information, you will find it here on our site or on visitutah.com and utah.gov. We do not have free postcards, if you would like to receive a map in the mail please call us at 801-534-4902 or request one through our online form (be sure to include a valid address).
Where can I find information about employment, internships, or volunteer opportunities?
The SLCVB posts employment opportunities on our site. If you do not see something that you are interested in, or are looking for an internship, please contact the Director of Human Resources with details on your qualifications and availability. If you are interested in volunteering, please fill out this form or contact the Director of Hospitality & Visitor Services.
I am planning for a convention, wedding, reunion, or large group. Do you have help for planning these things?
Yes. Our goal is to have your group come to Salt Lake, so we've designed tools to help you find venues, sports facilities and hotels to fit your needs. You will find these tools and much more in the Meetings section of this site. If you have specific questions, please submit your question, with as many details as you can, on our contact form and our Visitor Services team will forward your question to the correct department.