Our organization values are reflected in our S.O.A.R. program:

  • Service for Success
  • Outreach to Our Community
  • Awareness of Safety
  • Responsibility to our Environment


Our employees are dedicated to providing the highest level of service possible. The Customer Relations Committee develops and recommends policies for improving our service delivery. The company provides on-going safety and customer service training sessions. Our Guest Relations department provides an additional layer of service for event attendees by providing friendly and knowledgeable Hosts who help with way finding and provide concierge-type service regarding shopping, dining and entertainment in Salt Lake City.


Representatives of the Salt Palace Convention CenterSouth Towne Exhibition Center, and Salt Lake County Equestrian Park and Event Center serve on the company's Employee Action Committee. The committee selects projects that will benefit those in need in our community, such as homeless shelters, schools, underprivileged children and kids with cancer. Any useful products left over from conventions or other events are donated to local organizations. Additionally, employees volunteer their time to support such organizations as the Utah Food Bank, the Salt Lake City School District, and the U.S. Veterans. The committee also selects an employee of the month for the Salt Palace and employees of the quarter for South Towne and the Equestrian Park. It also publishes a monthly newsletter. Additionally, employees represent the organization at various local civic organizations.


Each month, the Safety Committee meets to discuss ways to improve security in the building and employee safety in the workplace. Representatives from various departments provide valuable input on any issues that may affect employees or attendees. Plus, SMG area facilities meet quarterly to review health and safety issues. We are vigilant in following health and safety regulations. The committee also publishes a monthly newsletter.


Department managers gather quarterly for the Green Committee meeting. We strive to maintain and develop initiatives to help protect and enhance our environment, whether it's through our extensive recycling program or our building improvements. Did you know that the Salt Palace has one of the nation's largest solar panel arrays on its rooftop? Read more about our sustainability efforts.