Convention Housing Services

Service, Expertise, and Capacity. Established over 20 years ago, The Housing Connection, LLC (THC) is a Limited Liability Company headquartered in Salt Lake and owned by Visit Salt Lake. We provide registration & housing services to clients throughout the US. An early adopter of the Passkey reservation system, the nation’s leading Internet-based housing technology, THC is its largest city-wide user.

Executing over 250,000 registration/housing transactions each year for events ranging in attendance from 500 to over 20,000, we are nationally recognized by meeting planners and industry professionals for our commitment to client service and proven expertise in creating a smooth experience for attendees such as yours. With positions filled by reservationists, event managers, software developers, network engineers and web designers, we offer a staff of over 30 professionals dedicated to your success.

Although THC’s reputation for excellence was built serving clients throughout the US, it all began here in Salt Lake City with procedures and policies developed working closely with our local hotel partners. Today, you will enjoy a finely tuned system of the Salt Palace and Salt Lake hotels working with THC to generate an unparalleled experience for you.

All you need to do to retain our services is name us as your housing provider in your RFP and/or in your hotel room block agreements, and from there we will spoil you!

Planner Benefits

Real time access to block and pick up reports- any hour, any day
Automatic “smart alerts” letting you know what you need to know, when you need to know it
Proactively manage room blocks to avoid attrition penalties
Manage as many sub blocks as needed
Integrate your registration platform with housing through Passkey’s “Reg Link

Attendee Benefits

Provide attendees with access to real-time room inventory along with detailed information and photos of hotel and room choices
Attendees receive immediate email confirmation
Your attendees will be greeted by highly trained professional call center
Centralized housing process for the attendee, just one call or one click away
Your exhibitors will receive personalized customer service and attention to their individual sub blocks and needs

Find out more about our services and technology on our website or contact us.

Staff

Cliff Doner
Chief Operating Officer

Trent Hansen
Vice President Business Development

Tina Stark
Director of Sales

Katie Dolar
Director Housing Operations

Natalie Tibbs
Director Registration Operations

Brandon Babb
Graphic Designer

Ashley Garrett
Call Center Supervisor

Account Managers
Cassie Robinson

Katie Nickel

Kristi Woolston

Michelle Taylor

Mike Farr

Nick Taylor

Susie Brenner

Plus over 20 trained and dedicated customer service agents ready to assist you and your event attendees!